• Shipping Information

Shipping costs are calculated by United Parcel Service or United States Postal Service.  These costs are calculated according to weight.  We do not have control over these costs.  However, we are very careful about package size when preparing your shipment to try and keep the cost at a minimum for our customers.

• Customer Care

We will send you a tracking number when your package has shipped   
We want your transaction with us to be your best experience online

• Any personalized or custom made to order items are NOT REFUNDABLE
  

• Return and Cancellation Policy
  

We proudly stand behind the quality brand name products that we sell. You may return any unopened unused merchandise in its original condition within 30 days of receiving your order. We will refund the total sales amount, less a 15% restocking fee and the original shipping charges. The merchandise must also be packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.

Note: A Return Authorization (RA) is required prior to shipping your package back to us. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. You can contact us here Contact Us

Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days.

If the return is the result of our error, we will arrange to have the item picked up via UPS and returned to our warehouse. We will issue a complete refund including the original shipping costs.

Items that are returned more than 30 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion.

If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you will be charged a 50% restocking fee and the original shipping charges.

• How to Return An item

1. Contact Us via Email or Phone, tell us why you are returning the item in as much detail as possible. Upon receipt, we will issue an RA# for the return.

2. Packing your return- Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form. Please clearly write your RA # on the outside of your box.

3. Shipping your return- If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item with a tracking #.

4. Receipt of your item- We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.